Shipping policy

Bold International
P.O. Box 261691, Dubai, United Arab Emirates
Email: info@mybold.com | Phone: +971 4 807 4800
Last updated: August 11, 2026

1. Delivery Options & Processing Times

All orders are processed within 1–2 business days (excluding weekends and UAE public holidays). Orders placed after 3:00 PM GST will begin processing on the following business day.

*Northern Emirates include Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Delivery Process & Cash on Delivery (COD)

• Carrier Services: Deliveries are fulfilled through our integrated courier network across the UAE.
• Driver Contact: On the scheduled delivery day, the courier driver will reach out via phone call or SMS/WhatsApp to confirm your availability and location details.
• Cash on Delivery (COD): Available for all UAE deliveries. An additional handling fee of AED 10 applies to COD orders. Please have the exact payment amount ready in AED at the time of delivery.

3. Address Requirements & Coverage

To ensure timely delivery, please provide complete delivery details:

• Emirate
• Area/District
• Street Name
• Building Name
• Apartment/Villa Number

Deliveries to remote or non-service regions, including areas such as the Western Region of Abu Dhabi and isolated desert zones, may require additional transit time or local depot collection.

4. Order Tracking

Upon dispatch from our Dubai fulfillment location, you will receive a Shipping Confirmation via email and SMS containing your tracking reference and direct status link.

5. Failed Deliveries & Re-Dispatch

If the courier is unable to complete delivery after 3 attempts due to non-contact or incomplete address details, the shipment will return to our Dubai facility.

• Original shipping fees are non-refundable.
• Re-dispatching the shipment will incur a standard re-delivery charge of AED 15.

6. Damaged or Missing Items

If your package arrives damaged or items are missing, please notify our team within 48 hours of receipt.

Please retain all original packaging materials and product condition photos for claim verification.

7. Customer Support & Contact Details

For questions regarding shipments, order status, or delivery preferences, contact Bold International directly: