Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your bathware product must be in the same condition that you received it, unused, uninstalled, undamaged, and in its original packaging. You’ll also need the receipt or other valid proof of purchase.

Please inspect your product carefully before installation. Once a bathware product has been installed, connected to plumbing, used, modified, drilled, cut or otherwise altered, it may not be eligible for return, except where applicable law requires otherwise.

Circumstances Where Returns or Refunds May Be Requested

Customers may request a return or refund under the following circumstances, subject to the conditions of this policy:

The wrong product was sent by the merchant.
The product is defective.
The product was damaged during shipping.
The product was tampered with before delivery.
The customer wishes to return an eligible product that is unused, uninstalled, undamaged and in its original packaging, within 7 days of receipt.

For products that are defective, damaged, incomplete, incorrectly supplied or tampered with before delivery, customers should contact us as soon as possible after receiving the order so that we can assess the issue and determine an appropriate solution.

For a change-of-mind return, the product must meet all applicable return conditions stated in this policy.

How to Request a Return

To start a return, you can contact us at boldintme@gmail.com.

Please provide your order number, proof of purchase and, where applicable, clear photographs or videos showing the product, packaging and the issue.

If your return is accepted, we’ll provide you with return instructions and let you know how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Please note that customers are responsible for ensuring that returned products are securely packaged and sent in accordance with our return instructions. Where a return is due to a confirmed defective, damaged, incomplete or incorrectly supplied product, the applicable return shipping arrangements will be communicated to the customer.

Return Address

Returns must be sent to the following address, only after receiving return instructions from us:

Bold International
PO Box: 261691
Dubai, United Arab Emirates

Email: info@mybold.com
Phone: +971 4 807 4800

Damages and Issues

Please inspect your order immediately upon delivery and, where possible, before installation. Contact us as soon as possible if your bathware product is defective, damaged during shipping, incomplete, tampered with, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

When contacting us regarding a damaged or defective product, please provide your order number and clear photographs or videos showing the product, packaging and the issue. We may request additional information to assess the claim.

If the product is confirmed to be defective, damaged during shipping, tampered with before delivery, incomplete or incorrectly supplied, we may provide an appropriate remedy, which may include repair, replacement, exchange or refund, subject to applicable law.

Please do not install a product if you believe it is damaged, defective or incorrect. Contact us first so that we can assess the issue.

Exceptions / Non-Returnable Bathware Products

Due to the nature of our bathware and bathroom products, certain products may not be eligible for return once they have been installed, used or modified.

Bathware products may not be eligible for return if they:

Have been installed or connected to a water supply or plumbing system.
Have been used or operated.
Have been modified, altered, drilled, cut or otherwise customized.
Have been damaged during installation or improper handling.
Are missing original packaging, components, accessories, fittings or parts.
Show signs of installation, use, wear, scratches, marks or other damage.
Were specially ordered, custom-made or manufactured to customer specifications.
Have been tampered with, altered or otherwise compromised after delivery.

Products must be returned in their original condition and with all original accessories, fittings, manuals, packaging and other components, where applicable.

Before installing any bathware product, please inspect it carefully to ensure that it is the correct model, size, color, finish and specification and that it has not been damaged during delivery.

We strongly recommend that all products are inspected before installation. Once a product has been installed, we may be unable to accept a return for reasons relating to appearance, dimensions, color, finish, compatibility or customer preference, except where applicable law requires otherwise.

This policy does not affect any mandatory consumer rights that apply to defective, damaged, incomplete, incorrectly supplied or otherwise non-conforming products under applicable law.

Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of receiving your order.

The fastest way to ensure you receive the product you want may be to return the original eligible product and, once the return has been accepted, place a separate order for the replacement product.

Exchanges are subject to product availability and the applicable return conditions.

Cancellation Policy

Customers may request cancellation of their order within 24 hours of placing the order, provided the order has not already been processed, dispatched or delivered.

To request a cancellation, customers must contact us at boldintme@gmail.com and provide their order number and cancellation request.

Cancellation requests received within the permitted timeframe will be reviewed based on the order status. If the order has not been processed or dispatched, we will make reasonable efforts to cancel it. Once an order has been processed, dispatched or delivered, cancellation may no longer be possible, and the applicable Return Policy will apply.

If a cancellation is approved and payment has already been made, the refund will be credited only to the original mode of payment used for the purchase. Refunds will be processed within 10 to 45 days, depending on the processing time of the issuing bank of the credit card or the relevant payment provider.

This policy does not affect any mandatory cancellation or refund rights that may apply under applicable law.

Refunds

Circumstances for Requesting a Refund

Customers may request a refund in the following circumstances, subject to the applicable conditions of this policy:

The wrong product was sent by the merchant.
The product received is defective.
The product was damaged during shipping.
The product was tampered with before delivery.
An eligible product is returned within 7 days of receipt in accordance with the return conditions.
An approved order cancellation qualifies for a refund under the Cancellation Policy.

Refunds for defective, damaged, incomplete, incorrectly supplied or tampered products will be assessed after the relevant issue has been reviewed. Depending on the circumstances, an appropriate remedy may include repair, replacement, exchange or refund, subject to applicable law.

Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or declined.

Refunds will be made only through the original mode of payment used for the purchase and will be processed within 10 to 45 days, depending on the processing time of the issuing bank of the credit card or the relevant payment provider.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If more than 45 days have passed since your refund was approved, please contact us at boldintme@gmail.com so that we can assist you.