Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your bathware product must be in the same condition that you received it, unused, uninstalled, undamaged, and in its original packaging. You’ll also need the receipt or other valid proof of purchase.
Important: Please inspect your product carefully before installation. Once a bathware product has been installed, connected to plumbing, used, modified, drilled, cut or otherwise altered, it may not be eligible for return, except where applicable law requires otherwise.
To start a return, you can contact us at boldintme@gmail.com.
Please note that returns must be sent to the following address:
Bold International
PO Box 261691
Dubai, United Arab Emirates
Email: info@mybold.com
Phone: +971 4 807 4800
If your return is accepted, we’ll provide you with return instructions and let you know how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return questions at boldintme@gmail.com.
Damages and Issues
Please inspect your order immediately upon delivery and, where possible, before installation. Contact us as soon as possible if your bathware product is defective, damaged, incomplete, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.
When contacting us regarding a damaged or defective product, please provide your order number and clear photographs or videos showing the product, packaging and the issue. We may request additional information to assess the claim.
If the product is confirmed to be defective, damaged during delivery, incomplete or incorrectly supplied, we may provide an appropriate remedy, which may include repair, replacement, exchange or refund, subject to applicable law.
Exceptions / Non-Returnable Bathware Products
Due to the nature of our bathware and bathroom products, certain products may not be eligible for return once they have been installed, used or modified.
Bathware products may not be eligible for return if they:
- Have been installed or connected to a water supply or plumbing system.
- Have been used or operated.
- Have been modified, altered, drilled, cut or otherwise customized.
- Have been damaged during installation or improper handling.
- Are missing original packaging, components, accessories, fittings or parts.
- Show signs of installation, use, wear, scratches, marks or other damage.
- Were specially ordered, custom-made or manufactured to customer specifications.
Products must be returned in their original condition and with all original accessories, fittings, manuals, packaging and other components where applicable.
Before installing any bathware product, please inspect it carefully to ensure that it is the correct model, size, color, finish and specification and that it has not been damaged during delivery.
We strongly recommend that all products are inspected before installation. Once a product has been installed, we may be unable to accept a return for reasons relating to appearance, dimensions, color, finish, compatibility or customer preference, except where applicable law requires otherwise.
This policy does not affect any mandatory consumer rights that apply to defective, damaged, incomplete, incorrectly supplied or otherwise non-conforming products under applicable law.
Sale Items
Sale and discounted bathware products are subject to the same return conditions unless otherwise stated on the product page or required by applicable law.
Exchanges
If you would like to exchange an eligible product, please contact us within 7 days of receiving your order.
The fastest way to ensure you receive the product you want may be to return the original eligible product and, once the return has been accepted, place a separate order for the replacement product.
Exchanges are subject to product availability and the applicable return conditions.
European Union 14-Day Cooling-Off Period
If applicable law gives customers in the European Union or another jurisdiction a statutory cancellation or cooling-off period that is longer than the return period stated in this policy, those statutory rights will continue to apply.
Nothing in this Return & Refund Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted.
Installation
Customers are responsible for ensuring that products are suitable for their intended installation and that installation is carried out correctly and, where appropriate, by a suitably qualified professional.
We are not responsible for damage caused by incorrect installation, improper handling, unauthorized modification, misuse, failure to follow installation instructions, or installation by an unqualified person, except where applicable law provides otherwise.
Please do not install a product if you believe it is damaged, defective or incorrect. Contact us first so that we can assess the issue.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to the original payment method used for the purchase.
We will process approved refunds within 10 business days. Please remember that your bank, credit-card company or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at boldintme@gmail.com.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Bold International
PO Box 261691
Dubai, United Arab Emirates
Email: boldintme@gmail.com
Email: info@mybold.com
Phone: +971 4 807 4800
Website: boldbathware.com
